Beauty Villa

Quality Objectives

Cancellation Policy:

• In order to cancel the order before the shipment of the product/products, customer has to go to ‘My Orders’ and cancel the order or else contact support@beautyvilla.co.in
• In order to cancel the order after the shipment of the product/products, customer has to contact support@beautyvilla.co.in
• Refund is processed within 24-48 business hours when order stands cancelled before/after shipment. We process the refund once the products have been received and verified at our warehouse.
• Refund in case of cancellation after dispatch might take longer.
• Return/Replacement Policy
• In case of returns, Beautyvilla.co.in website/app arranges pickup of the goods but shipping charges will be applicable. Customer has to bear the shipping charges or else can arrange the return by own means.
• The product must be returned in its original packaging with all contents intact as shipped.
• A part of the order can also be returned if multiple items were ordered. However, all the components of the product must be intact and product should ne unused/altered.
• In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
• In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
• In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• Equipment which cannot be returned include Chairs, RF equipment, laser machines and equpments, UV chambers, autoclaves, X-ray units, RVG sensor machine, Model trimmers, OPG and CBCT machines, apex locators, endomotors, Ultasonic scalers, Micromotors, Physio dispenser, Bleaching light and other light curing units, etc.
• Products which are not applicable for returns include crème/mousse, MRC/orthodontic trainers, water flossers, chin caps, headgears, face masks or other myofunctional appliances.

Quality Compliance

Items which are not applicable for returns:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing
• and/or any attachments or if original packaging is damaged
• If Serial Number is tampered.
• Defective products that are not covered under Company’s/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 10 business days of order delivery
• No returns of free product/productsRefund Policy
• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It might take an additional 2-3 business days (might take 7-10 days in some cases) for the amount to reflect in your account.